Account security checklist for a LoL boost
In a solo boost a specialist signs in to your account, so your login is in someone else's hands for a while. This checklist says what we do with it, what our specialists are not allowed to do, and what you can do before, during and after an order.
Key facts
- Only a solo boost needs your login. Duo boosts and coaching do not: you play your own games on your own account.
- We store the login encrypted, send it over TLS, keep it out of logs and error reports, and delete it 30 days after the order is completed or cancelled.
- Only the specialist assigned to your order and the staff who need it to fix a problem can see it.
- Please change your password when the order ends. Our Terms and Privacy Policy both ask for it.
Which services need your login
A solo boost is played by a specialist, so we ask for the account's login name and password at checkout or on your order page. A duo boost has you queue together with a stronger player and keep your login. Coaching is time with a coach while you play your own games. Neither of those two needs your password.
A bought account is a different case: it is a separate account that we deliver to your dashboard after payment, and you change its password and attach your own email as soon as you receive it.
Before you order
- Choose duo or coaching if you do not want anyone else to hold your login.
- Use a password for this account that you use nowhere else. You will change it at the end anyway.
- Make sure you own the account or that its owner clearly allowed you to let us use it. Our Terms ask you to confirm this.
While the order runs
- On a solo boost, please do not play on the account while the specialist is working. If you need access, ask in live chat first.
- Follow progress on your order page and use the order chat for anything you want changed.
- If something looks wrong, tell live chat straight away instead of waiting for the order to end.
When the order ends
- Change your password. We delete the login 30 days after the order ends, but the password is yours to replace today.
- Check that your email, password and security settings are as you left them. Our specialists are not allowed to change them.
- If you receive a penalty notice from the publisher during the order or within 30 days after it is complete, send it to us within 7 days. Section 5 of the Refund Policy explains what we do with it.
What our specialists will not do
Our Terms of Service list it: they do not use scripts, bots or other third-party software. They do not change your account details, email, password or security settings. They do not spend or trade in-game currency or items, and they do not touch linked payment methods. They do not talk to other players about the service, and they play only the queues and modes your order needs.
How the specialist connects
Our boosters sign in through a VPN matched to your region, so the account is opened from the country you normally play in, and Offline Mode keeps your friends from seeing it online. The order forms list both as options; ask live chat what applies to your order.
The risk that no checklist removes
The publisher's rules forbid letting someone else play on your account, however carefully the login is handled. The guide on whether boosting can get an account banned explains what the publisher can do and what we do if a penalty arrives.
No service can promise that an account will not be penalised. If that risk is not acceptable to you, coaching is the option where you play every game yourself.
Services mentioned in this guide
Facts in this guide come from the CarrotBoost order forms, Terms of Service and Refund Policy.