1. Agreement to These Terms
1.1By accessing CarrotBoost.gg or using any service we offer, you agree to be bound by these Terms of Service. If you do not agree with any part of them, please stop using our website and services.
1.2You must be at least 16 years old to use our services, or the age of digital consent that applies where you live if that happens to be higher. If you are under the age of majority in your country, you confirm that a parent or guardian is aware of and permits your use of a paid service on this website.
1.3These Terms, together with our Privacy Policy, make up the entire agreement between you and CarrotBoost regarding your use of our website and services. If any part of these Terms is found unenforceable, the rest continues to apply in full.
1.4Because our services are digital and often begin as soon as you check out, if you are a consumer who would normally have a legal right to withdraw from an online purchase within a set number of days, you agree that this right ends once we start performing the service at your request, to the extent the law where you live allows that.
1.5We may update these Terms as our services or legal obligations change. Continuing to use CarrotBoost after an update takes effect means you accept the revised Terms.
2. Who We Are and What We Offer
2.1CarrotBoost is a coaching and account improvement platform for League of Legends players. Our team is made up of Master, Grandmaster, and Challenger level players who work with customers through live sessions, replay review, and, for a specific set of services described below, direct play on a customer's account toward a goal that customer sets.
2.2Pro Coaching: live one on one sessions and replay or VOD review with a high rank coach, booked by the hour around your own schedule.
2.3Rank Improvement: one of our specialists plays a series of games on your account to move it toward a target rank you choose.
2.4Duo Sessions: a Challenger rank player queues alongside you in your own live games.
2.5Win Rate Sessions: a specialist plays a set number of games on your account aimed at raising its win rate.
2.6Placement Sessions: a specialist plays a new account's placement games at the start of a ranked split.
2.7Pay Per Game Sessions: individual games played on your account rather than a full package, for players who only need a small push.
2.8Champion Mastery Sessions: focused games played on a specific champion to raise its mastery level on your account.
2.9Normal Game Sessions: games played on a fresh account to reach the level needed to unlock ranked play.
2.10Arena Game Sessions: games played in the Arena game mode toward a goal you set.
2.11We may add, adjust, or retire any of these offerings at any time. If we retire a service you already paid for before it was delivered, Section 9 (Cancellations and Refunds) explains what happens to your payment.
3. Eligibility
3.1You must be at least 16 years old to use our services, as set out in Section 1.
3.2You must provide accurate and current information when creating an account, and keep it up to date.
3.3You may hold only one account with us per person. Sharing an account between multiple people, or opening a second account to get around a suspension, is a breach of these Terms.
3.4You confirm that you are legally permitted to purchase our services in the country where you live.
4. Account Registration and Security
4.1You are responsible for keeping your CarrotBoost account credentials confidential and for all activity that happens under your account.
4.2You must tell us right away at Contact@CarrotBoost.gg if you suspect anyone else has accessed your CarrotBoost account without permission.
4.3We are not liable for loss or damage arising from unauthorized use of your account where that use resulted from you failing to take reasonable steps to keep your own credentials secure.
4.4For larger orders, or where we have a genuine reason to be cautious about fraud, we may ask you to confirm your identity or your ownership of the payment method used. This is a standard anti-fraud check, not a routine step for every order, and declining to complete it when reasonably requested may lead to an order being delayed, cancelled, or refunded.
5. Orders, Pricing and Payment
5.1Prices for each service are shown before you check out, in the currency displayed on the site. We may change our prices at any time, though a change never affects an order you have already paid for.
5.2Payment is due in full before a session begins, unless we have agreed to different terms with you in writing.
5.3Payments are processed through Stripe, a regulated third party payment provider. We do not store your full card details on our servers. Our Privacy Policy explains exactly what payment related information we do handle.
5.4Any discount code or promotional offer is subject to whatever specific conditions are listed alongside it, and we may end a promotion at any time without affecting orders already placed under it.
5.5We reserve the right to refuse or cancel an order at our discretion, including where we reasonably suspect fraud, abuse of a promotion, or a breach of these Terms.
5.6We are not responsible for a payment that is declined or fails on your bank or card issuer's side. If that happens, please resolve it directly with your payment provider and try again.
5.7If a refund is approved, any processing fee our payment provider charges us for that specific transaction is deducted from the refunded amount, since that fee is not something we get back either.
6. Account Access for Account Based Sessions
6.1Some of our sessions, specifically Rank Improvement, Win Rate Sessions, Placement Sessions, Pay Per Game Sessions, Champion Mastery Sessions, Normal Game Sessions, and Arena Game Sessions, involve one of our verified specialists logging into your account and playing toward the goal you set. This only ever happens because you chose that specific service and agreed to it at checkout.
6.2By purchasing one of these sessions, you confirm that you own the account, or that you have the account owner's clear permission to grant us temporary access to it.
6.3You understand and accept that most game publishers, including Riot Games, restrict having someone other than the account owner play on that account, and that this carries a real risk of a warning, restriction, or ban being applied by the publisher. This risk comes from how the publisher's own terms are written, exists independently of anything we do, and is not something any coaching or account service, including ours, can remove entirely.
6.4Our specialists take reasonable precautions while working on an account, including using a connection appropriate to your region and avoiding unnecessary public visibility. We cannot promise that the game publisher will never take action, and we do not control Riot Games' enforcement decisions.
6.5We ask that you change your password once a session is complete. We never use your credentials for anything beyond the service you purchased, and we never share them with anyone other than the specialist assigned to your order.
6.6We do not access, use, or interact with anything on your account beyond what the ordered session requires. In game currency, cosmetic items, linked payment methods on the game platform itself, and anything unrelated to the session are not something our specialists touch.
7. Service Delivery and Timeframes
7.1Any timeframe shown at checkout is an estimate based on typical conditions, not a fixed guarantee. Actual delivery can shift with server queue times, specialist availability, and in game conditions outside our control.
7.2You can track progress, pause, and resume most orders directly from your dashboard.
7.3Ordinary in game variance, including the occasional lost game, is expected and already factored into how a session is scoped and priced. A normal loss along the way does not by itself change the agreed outcome of your order.
7.4If an order needs ongoing input from you, such as scheduling a live session or staying reachable during an account based session, and we genuinely cannot reach you for more than 30 days, we may pause or close the order. Any portion of your payment tied to work that was never delivered because of that inactivity is kept as store credit for a future order rather than forfeited outright.
8. Force Majeure
8.1We are not responsible for a delay or failure to deliver a service caused by something reasonably outside our control, such as a game server outage, a widespread internet disruption, or an action taken by a game publisher that affects how a session can run.
8.2If something like that affects your order, we will let you know what we can, and once the situation clears up we will pick up where things left off or work out a fair resolution with you rather than simply leaving the order stuck.
9. Cancellations and Refunds
9.1If your order has not yet started, you can cancel it and receive a full refund at any time before a specialist or coach begins working on it.
9.2If we are unable to fulfill your order for a reason on our end, such as no specialist available for your region or rank tier, we will issue a full refund promptly.
9.3If a confirmed technical failure on our platform prevents your order from being processed correctly, you are entitled to a full refund.
9.4Full refunds are returned to your original payment method through Stripe, typically within 3 to 7 business days depending on your card issuer.
9.5If your order has already started but is not yet complete, you may be eligible for a partial refund based on how much of the work has genuinely been delivered so far, for example the number of games played or divisions completed relative to the full order. Partial refund requests should be made within 7 days of the session starting, and we determine the exact amount fairly based on the real progress made on your specific order.
9.6Once a session has been fully completed to the goal you agreed to, no refund is available for that session.
9.7We are not responsible for rank, win rate, or mastery level changes that happen after a session is completed, since your own play naturally moves those numbers over time once the session ends.
9.8If a game publisher takes action against an account as a result of a service you knowingly chose under Section 6, that is a disclosed risk you accepted when you purchased that service, and is not on its own grounds for a refund. We still review every report individually and may offer a resolution at our discretion where the circumstances warrant it.
9.9If we end a session because you breached these Terms, no refund is due for the portion of the work already delivered up to that point.
9.10To request a refund, contact us with your order number and the reason for the request through email or live chat. We aim to respond within 24 hours. Please reach out to us before disputing a charge with your bank, since most concerns are resolved faster and more fairly through direct contact than through a bank dispute.
9.11If your concern is about the quality of a session rather than wanting a refund outright, tell us first. We take quality seriously, and depending on what we find we may reassign a different specialist, offer a credit toward a future order, or arrange a partial refund before a full refund becomes the only option on the table.
9.12Any tip you choose to leave for a coach or specialist is entirely voluntary and is not refundable once given, since it is a direct thank you for their work rather than part of the price of the service itself.
9.13A refund always reflects the amount you actually paid, not the listed price. If a discount code, store credit, or other promotion reduced what you paid, the refund is calculated on that reduced amount.
9.14If we are unable to return a refund to your original payment method, for example because the card has since expired or been cancelled, we will reach out to arrange an alternative, such as store credit or a transfer through a different method your payment provider supports.
10. Chargebacks and Payment Disputes
10.1Filing a chargeback without contacting us first is treated as a breach of these Terms, since it bypasses the direct resolution process described in Section 9, which exists specifically to sort out problems quickly.
10.2We reserve the right to suspend or close an account connected to a fraudulent or bad faith chargeback, and to share the relevant order and support communication records with our payment processor to contest a claim we believe is unwarranted.
11. Standards We Hold Our Coaches and Specialists To
11.1Every coach and specialist on CarrotBoost is verified for rank before they are ever listed, and evaluated on how clearly they communicate, not on rank alone.
11.2They are expected to communicate professionally, respect the confidentiality of anything they see on a customer's account, and never intentionally play in a way that damages a customer's account or reputation.
11.3If you have a concern about a specific coach or specialist's conduct on your order, report it to our support team so we can look into it directly.
12. Your Responsibilities and Prohibited Conduct
12.1When using our services, you agree not to:
12.2Use our services for any unlawful purpose or in a way that breaks applicable laws or regulations.
12.3Attempt to gain unauthorized access to our systems, servers, or databases.
12.4Use automated tools such as bots, scrapers, or crawlers against our website without our written permission.
12.5Impersonate another person or falsely claim an affiliation with someone else.
12.6Resell or sublicense any service you purchase from us without our prior written consent.
12.7Submit false information to us, including a fraudulent refund or chargeback claim.
12.8Treat our support staff, coaches, or specialists in an abusive way. Doing so can result in your order or account being suspended without a refund for the portion of the service already delivered.
12.9Move communication about an order away from our official channels, meaning our platform, live chat, and support email, to arrange a service or payment directly with a coach or specialist outside CarrotBoost. Keeping communication on our platform protects both sides if something goes wrong, and arranging things off platform to avoid our fees is a breach of these Terms that can lead to the order and account being closed without a refund for the unused portion.
13. Reviews and Content You Submit
13.1If you submit a review, testimonial, or similar content for us to publish, you grant us a non exclusive right to display it on our website or social media, edit it lightly for length or clarity, and attribute it to the name or username you submitted it under.
13.2You can ask us to remove content you submitted at any time by contacting us, and we will take it down unless there is a legitimate reason, such as an active dispute, to keep a record of it.
14. Intellectual Property
14.1Everything on our website, including text, graphics, logos, and software, belongs to CarrotBoost or the parties who license it to us, and is protected under applicable intellectual property law.
14.2You get a limited, personal, non commercial license to use our website. That license does not include copying, reselling, modifying, or reverse engineering any part of the site or its content.
15. Independence From Game Publishers
15.1CarrotBoost is an independent coaching and gaming services provider. We are not affiliated with, sponsored by, or endorsed by Riot Games or any other game publisher, and League of Legends and any other game name referenced on this site remain the property of their respective owners.
16. Disclaimers and No Guarantee of Outcome
16.1Our services are provided on an as is, as available basis. We do not promise that our website will always be uninterrupted or error free.
16.2For coaching services, we cannot guarantee a specific rank, win rate, or skill outcome, since real improvement also depends on the practice a player puts in between sessions. For account based sessions with a clearly defined target under Section 6, that target is what we commit to delivering, while the exact timeline remains an estimate rather than a fixed promise, as explained in Section 7.
17. Limitation of Liability
17.1To the extent permitted by law, CarrotBoost is not liable for indirect, incidental, or consequential damages arising from your use of our services, including lost time or lost in game progress unrelated to the specific service you ordered.
17.2Our total liability for any claim connected to these Terms or our services is capped at the amount you paid us in the 3 months before the event that gave rise to the claim.
18. Indemnification
18.1You agree to cover and hold harmless CarrotBoost, its staff, contractors, and coaches from claims, losses, or costs, including reasonable legal fees, arising from your breach of these Terms, your misuse of our services, or content you submit to our platform.
19. Suspension and Termination
19.1We may suspend or close your account for a breach of these Terms, fraud, an abusive chargeback, or conduct that harms CarrotBoost or other customers.
19.2You can close your account at any time by contacting us at Contact@CarrotBoost.gg.
19.3Sections covering payment obligations already incurred, liability limits, and dispute resolution continue to apply even after your account is closed.
20. Dispute Resolution and Governing Law
20.1If a disagreement comes up, we ask that you contact us first so we can try to resolve it directly and in good faith, which is almost always faster than any formal process.
20.2If a dispute cannot be resolved that way, both parties agree to pursue binding arbitration rather than court litigation, except where local law does not allow that, or where either party needs to seek urgent injunctive relief over an intellectual property violation.
20.3If a court finds any part of these Terms unenforceable, that finding only affects that specific part. Every other section continues to apply in full.
20.4If you live somewhere with mandatory consumer protections that guarantee you rights beyond what is written here, this agreement does not take those rights away from you.
20.5If we do not enforce a particular part of these Terms on one occasion, that is not us giving up the right to enforce it later.
20.6You may not transfer your rights or obligations under these Terms to someone else without our written consent. We may assign these Terms as part of a merger, acquisition, or sale of our business, under the same protections described here unless you are notified otherwise.
21. Changes to These Terms
21.1We may revise these Terms as our services or legal obligations evolve. When a change is meaningful, we update the date at the top of this page and, where required, notify you directly. Continuing to use CarrotBoost after a revised version takes effect means you accept it.
22. Contact Us
22.1If you have a question about these Terms, reach out directly.
22.2Email: Contact@CarrotBoost.gg Live chat: available on the website Website: CarrotBoost.gg
22.3We aim to respond to all inquiries within 48 hours. If your message is a formal complaint rather than a general question, tell us so directly, we hold complaints to that same 48 hour window and will let you know what happens next.